This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a request at rideshare.spacex.com or www.spacex.com/smallsat (the “Site”).
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, and time zone. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Additionally when you submit a request for services or attempt to submit a request through the Site, we collect certain information from you, including your name, company name, billing address, shipping address, payment information (including credit card numbers and other information) email address, and phone number. We refer to this information as “Request Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Request Information.
These cookies are necessary for website functionality.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| __stripe_mid | Stripe | This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information. | 1 Year |
| __stripe_sid | Stripe | This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information. | 1 Day |
We use the Request Information that we collect generally to evaluate any requests for services placed through the Site (including processing your payment information and providing you with request accept confirmations or rejections). Additionally, we use this Request Information to:
Communicate with you;
Screen requests for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information relating to our services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Stripe to collect online payments--you can read more about how Stripe uses your Personal Information here: https://stripe.com/privacy.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
When you submit a request through the Site, we will maintain your Request Information for our records unless and until you ask us to delete this information.
Protecting the privacy of children is especially important to SpaceX. For that reason, we do not knowingly collect or maintain personally identifiable information or non-personally-identifiable information on the Website from persons under 13 years of age without parental consent. If SpaceX learns that personally identifiable information of persons under 13 years of age has been collected on the Site without verified parental consent, then we will take the appropriate steps to delete this information. We do not share the personal information of minors under the age of 13 with third parties.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you submit a request through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@spacex.com or by mail using the details provided below:
Space Exploration Technologies Corp.
Attn: Launch Sales
1 Rocket Road
Hawthorne, CA 90250